1. The sentences below are part of a company’s response to a letter of complaint. Complete each sentence with a verb from the box.
1.Thank you for us know about the problems you had with the delivery.
2.We apologise for the difficulties you .
3.We need how we can improve our service in the future.
4.I expect a report from dispatch department tomorrow.
5.As requested, we a new consignment, which should be delivered to you within 10 days.
6.Please the faulty goods to us and the delivery cost.
7.Once again, we for any inconvenience caused.
2. Choose the best alternative.
1.We still have not / taken the order.
2.Could you quote/ the original document to our department?
3.You said/ us that the schedule was guaranteed.
4.Please /have our apologies.
5.Your order will be damaged/ on Monday of next week.
6.I am sorry that we can not find/ the schedule.
7.We were very / unsatisfied with the level of your service.
3. Complete the sentences with a preposition
1.I am writing to complain the last two orders you sent us.
2.We are trying to keep with the schedule.
3.Unfortunately, the goods did not arrive time.
4.Please let me know if you have any problems this.
5.Please accept our sincere apologies the error in your November bill.
6.We are still for the delivery to arrive.
7.We apologise the misunderstanding.
8.I am sorry that we cannot give you a refund this occasion.
9.The cases should arrive 3 p.m. of Friday the latest.
10.We are arranging the express delivery of your order.
4. Read this letter about unacceptable service. Then look at the reply letter. The sentences are in the wrong order. Put the sentences in the correct order.
Dear Mr Bagel
We are very unhappy with the level of service you have provided us this year. Your service engineers never arrive within the promised 24 hours and we always have to wait for the spare parts. As a result, we have had to shut down production on tree locations. I would like to meet with you to discuss how things can be improved in the future.
Yours sincerely,
Catherine Easterbrook
Dear Ms Easterbrook
Thank you for your letter.
Yours sincerely
Martin Bagel
5. Read this reply to a complaint and answer questions below.
Dear Ms Ono
With reference to your complaint re order no. 376, our quality control
staff have tested all the goods you sent back to us. I regret that we cannot
accept the return as faulty goods since they meet all our quality standards.
However, as a goodwill gesture, we will accept them as unwanted goods and will
issue a credit note. I trust this meets with your approval.
Yours sincerely
Sergio da Silva
Customer manager.
.
.
1. What does the customer manager express? - Sincere apologies/ .
2. A friendly and helpful action for maintaining business relationships – /an approval.
3. The document that informs the customer of the money owed for the faulty good – reference to a complaint/ .
4. What phrase from the letter has the same meaning as I trust this is satisfactory? /they meet all our quality standards.